At Digiplex Studio, our top priority is safeguarding your privacy and personal information. Our policy details how we collect and utilize data to provide the best services, including promotional strategies, advertisements, informative mailings, and more.
Even if a customer or client decides not to work with us anymore, we continue to adhere to our policy and maintain strict privacy for their provided data.
At Digiplex Studio, the information we collect primarily serves for self-assessment purposes, aiming to enhance the quality of our services and provide relevant information based on your interests. It helps us gain insight into the number of new customers we attract and the factors that motivate them to explore our services.
Above all, the data we collect is utilized to improve our services and provide personalized information and offerings that align with your interests. Additionally, this data enables us to measure our performance, as aggregated data aids in gauging the number of visitors we attract and understanding how they navigate our websites.
The information we collect from our clients is strictly voluntary and provided by them. Customers have the option to share their data through various means, depending on the type of service they choose.
For example, when signing up on our website or providing information over the phone, you may share your credit card information with us. However, it is essential to note that third-party companies, including PayPal, 2Checkout, Authorize, and Stripe, manage our payment process. These companies are solely responsible for billing our services and are strictly prohibited from retaining, sharing, or using your data.
Suppose a customer or client intends to run a promotional campaign. In that case, we may gather additional information during the registration process, including name, physical location, address, credit card details, and other relevant information.
Providing your email address is necessary to send you pertinent information about the services you've selected and updates on upcoming plans and projects that might interest you. Every promotional message we send includes an unsubscribe option, or you can request to unsubscribe by emailing care@digiplexstudio.com
We may require additional details for such emails, such as your email address, phone number, location, and business name. Please include "promotional messages opt-out" in the subject line. When using our services, you can submit your credit card information online or over the phone, with payment processing handled by third-party providers like PayPal, 2Checkout, Authorize, and Stripe.
We are committed to upholding our policy of keeping customer-provided information separate from our site's data. Your data, submitted during registration or sign-up, is used solely to provide you with pertinent information about our services. If any modifications or updates to your personal information are needed, you can correct, update, or delete it by reaching out to us via phone or email.
We are strictly committed to not sharing the data you provide with any external parties unless the company undergoes a merger or acquisition. However, in some instances, we may share your data with our trusted advisors, who are bound by strict confidentiality agreements and are prohibited from using your personal information for their purposes. Additionally, we may disclose your information when the law requires us to protect our rights or comply with legal proceedings, court orders, or regulations.
The data we collect from you is retained for a specific duration, even if our association or assigned work has ended. This retention period applies whether you recently obtained the service but later terminated it, did not proceed with the offer, or fulfilled the service and its terms. In any of these scenarios, your data will be stored by us for four years following the end of our partnership, your rejection of the service offer, or the unavailability of the service offer.
During the mentioned data retention period, you have the option to request the removal of your data from our database. To initiate this process, you can contact us via phone, chat, or email, providing your name, email address, phone number, physical location, business name, and area. Please include "Remove Personally Identifiable Information" in the subject to ensure proper identification and processing of your removal request. It is important to note that any personally identifiable data provided is not dependent on the retention period and cannot be erased.
We provide links to different websites, including those of our customers, advertisers, business partners, and associates. However, we must understand that we cannot control their day-to-day operations, practices, and information-gathering policies. Therefore, we recommend independently assessing these third-party sites to comprehend how they collect and utilize personal information.
At Digiplex Studio, we prioritize the security of the information we store, employing industry-standard measures to safeguard your data. We have implemented firewalls and encrypted protocols to prevent unauthorized access. Our security system is meticulously designed to thwart any misuse or unauthorized alterations to your information. To ensure the utmost protection, sensitive data, such as credit card information, is heavily guarded with secure socket layer (SSL) encryption during transmission. Our employees are diligently trained to ensure data security, and we conduct regular reviews of both internal and external resources to assess the effectiveness of our security procedures.
At Digiplex Studio, we assure unlimited revisions as part of your packages. Clients can request revisions without additional fees according to their package's terms. However, the design and concept will remain unchanged, and customers can choose from the provided options for their revisions. Multiple revisions for different concepts may not be possible or could be subject to separate charges. For logo and website design, the standard turnaround time for revisions is 48 to 72 hours. Video animations require 3 to 5 days for revisions, while software, apps, and games may have variable timelines depending on the scope of the revision. Functionality and development revisions' timelines may also vary based on the extent of the work involved. The revision timeline for digital marketing strategies depends on research, mediums, budget, and overall plan size.
We adhere to strict guidelines and do not collect any information from individuals under the age of 13.
Our privacy policy may change over time as part of our commitment to transparency and continuous improvement. We will inform our valued customers accordingly if there are any updates. We reserve the right to modify our security statement as needed to enhance the protection of your information and comply with evolving regulations.